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Returns Policy

Rare Electric Guitar

Returns Policy


We're committed to selling top quality goods and we really hope you'll like them but we also know there may be a time that you need to exchange or return something you've bought for one reason or another. Please make sure that you check your items carefully before they are used or installed. We also recommend that you keep your receipt or order number, which can be found on your order confirmation, as you might need it as proof of purchase in the event of any after-sales queries.


If within 30 days of receipt of the items you want to return them for the quality problem, please feel free to contact us in writing by email or letter that you wish to return an item. Customers should be responsible for all return shipping costs. You must ensure that reasonable care has been taken of the goods and must return it with all original packaging all accessories and manuals in their original condition.




If you would like to exchange an item for a different item, you should return the unwanted item(s) using the standard return procedure, receive a refund, and place a new order for the desired replacement item(s).  Due to the nature of our business, this is the most efficient means by which an exchange can take place; we cannot otherwise guarantee that your requested replacement item would be in stock by the time we receive your return.   


Error in Order Fulfillment


If you are missing or received one or more items in error, please send an email to us  or live help for assistance.  A customer support representative will instruct you on how to proceed with your return (if necessary).


Damaged/Defective Items


If one or more items from your order is damaged or defective,  please send an email to us or live help for assistance.  Based on the condition of the item(s) in your order, a customer support representative will instruct you on how to proceed with your return (if necessary).

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