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Refunds Policy

Rare Electric Guitar

Refunds Policy


We really hope you will be satisfied with our products. If there is quality problem of the goods you received, please ensure the item is unopened in the original package. you can either contact us for a refund (if you purchased the product from our Website within the last 30 days). If you just need to return an item, go to our returns policy.


If we find that the product has not been returned us in fully resalable condition, we reserve the right to refuse a refund on the item.


If you don't have your receipt, as long as you have a proof of purchase we'll exchange the item or give you a full refund.


If you are returning an item because of an error on our part or because it is damaged or defective, we will refund the delivery charges incurred in sending the item to you and pay your costs of returning it to us.


Products we are Unable to Refund or Exchange


We can not offer a refund or replacment on any specially ordered or customised products. We will refund your original delivery charge when a product is faulty or damaged, but not when a product is simply unwanted.


Order Cancellation Policy


All orders are automatically processed on our secure merchant processor and sent for shipment as soon as they are placed. During this process we incur irreversible fees. Therefore, while we understand that orders might need to be changed sometimes, we are unable to do it free of charge after a certain point. We strictly adhere to the following cancellation policy:


If you cancel your order BEFORE it has been shipped, you will be assessed a 15% cancellation fee before credit is issued.


If you cancel your order AFTER it has been shipped, please follow our Return Policies & Procedures. The cancellation will have to be treated as a Return with all applicable fees.


Orders which are REFUSED AT DELIVERY will be assessed all of the applicable fees listed above - including restocking, cancellation and other applicable fees.

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